Delay in seeing changes to number swap
Sep 13, 14:01 EDTResolved - This incident has been resolved. All number and form creations and edits should now be in effect.Sep 13, 12:34 EDTMonitoring - A fix has been implemented and we are...
View ArticleScheduled Maintenance for Billing System
Sep 17, 08:02 EDTCompleted - The scheduled maintenance has been completed.Sep 16, 21:01 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 15,...
View ArticleCall Attribution Interruption
Sep 20, 18:18 EDTResolved - This incident has been resolved. All source attribution and UTM data is now available.Sep 20, 16:04 EDTIdentified - We are aware of and addressing an issue delaying or...
View ArticleIssue with starting trials
Sep 26, 13:19 EDTResolved - The issue from this morning has been resolved. Thank you for your patience.Sep 26, 10:41 EDTMonitoring - A fix has been implemented for the earlier Trial Signup issue and we...
View ArticleDelay in processing call events
Oct 4, 21:30 EDTResolved - From 9:30 pm to 10:00 pm Eastern time, planned maintenance activity resulted in an unanticipated delay in processing call events. During this time, access to call recordings...
View ArticleUpstream Provider Issue - Delay in Call Recordings and Transcriptions
Oct 5, 13:44 EDTResolved - This incident has been resolved.Oct 5, 12:50 EDTInvestigating - Due to an issue with one of our upstream providers, we are currently experiencing delays in call recordings,...
View ArticleDegraded Call Transcript Availability
Oct 25, 16:21 EDTResolved - Our transcript provider has confirmed that transcripts are being processed at normal times.Oct 25, 14:15 EDTUpdate - Internal monitoring indicates transcript availability...
View ArticleScheduled System Maintenance on Friday, December 1, 2024
Dec 2, 00:01 ESTCompleted - The scheduled maintenance has been completed.Dec 1, 22:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 29, 15:54...
View ArticleSystemwide Emergency Maintenance
Dec 2, 02:16 ESTResolved - As of 1:36am EST, error rates have returned to normal and all calls are routing normally. This issue has been resolved.Dec 2, 01:35 ESTUpdate - We are continuing to monitor...
View ArticleIssues with report exports
Dec 4, 14:38 ESTResolved - The earlier incident regarding report generation is now resolved. We appreciate your patience.Dec 4, 12:27 ESTMonitoring - Exports of CallRail reports are now loading...
View ArticleIssue with agent status in Lead Center
Dec 4, 16:47 ESTResolved - The earlier incident regarding stuck Lead Center calls is now resolved. We appreciate your patience.Dec 4, 16:09 ESTMonitoring - We have implemented a fix for the Lead Center...
View ArticleSign-in Issues on CallRail Web Application
Feb 1, 12:19 ESTResolved - The earlier incident regarding CallRail Web Application sign-in issues is now resolved. We appreciate your patience.Jan 31, 18:55 ESTMonitoring - We are actively monitoring...
View ArticleIssue with HubSpot integration
Feb 7, 11:37 ESTResolved - The incident is resolved. We were able to restore functionality and set the state to Active for the majority of impacted integrations. However, we do recommend logging in to...
View ArticleScheduled Maintenance for Dynamic Number Insertion
Feb 17, 00:56 ESTCompleted - The scheduled maintenance has been completed.Feb 16, 23:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 14,...
View ArticleScheduled System Maintenance night of Monday, March 11
THIS IS A SCHEDULED EVENT Mar 11, 23:00 EDT - Mar 12, 03:00 EDTMar 4, 09:35 ESTScheduled - CallRail will be performing routine maintenance on Monday, March 11, 2024 starting at 11:00 PM EST (Tuesday...
View ArticleMeta/Facebook Disruption of Services
Mar 5, 11:32 ESTIdentified - Meta/Facebook are reporting disruptions to several of their services:https://metastatus.com/?ref=dfcCustomers using CallRail's Facebook Integration may experience degraded...
View ArticleHubSpot disruption of service
Mar 12, 13:10 EDTResolved - This incident has been resolved.Mar 12, 11:51 EDTMonitoring - HubSpot is reporting disruptions to several of its services:https://status.hubspot.com/Customers using...
View Article"Sign In With Google" Errors
Mar 13, 17:45 EDTResolved - This incident has been resolved.Mar 13, 15:37 EDTMonitoring - A fix has been implemented and we are monitoring the results.Mar 13, 15:01 EDTInvestigating - We are aware of...
View ArticleEvent Queue Backup
Mar 15, 22:45 EDTMonitoring - The event queue is operating normally and we are continuing to monitor.Mar 15, 22:32 EDTIdentified - Event queues have returned to normal. We are continuing to investigate...
View ArticleGoogle Ads disruption of service
Mar 18, 15:58 EDTResolved - Google has marked the incident as resolved.Mar 18, 09:19 EDTMonitoring - Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our...
View ArticleSign-in Issues on CallRail Web Application
Mar 19, 11:25 EDTResolved - This incident has been resolved.Mar 19, 10:37 EDTInvestigating - We are receiving reports of errors when logging in from a small subset of users. We are actively working on...
View ArticleIssues with Lead Touchpoint Creation
Mar 22, 16:12 EDTInvestigating - We are investigating possible interruption in the creation of Lead Touchpoints are investigating the cause.
View ArticleScheduled System Maintenance on Thursday March 28
Mar 29, 00:55 EDTCompleted - The scheduled maintenance has been completed.Mar 28, 22:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 26,...
View ArticleCall Log intermittently failing to populate
Apr 12, 12:15 EDTResolved - This incident has been resolved.Apr 12, 11:28 EDTIdentified - We have identified an issue with the Call Log intermittently failing to populate or loading slowly. Calls are...
View ArticleApplication Delays
Apr 12, 18:52 EDTResolved - This incident has been resolved.Apr 12, 18:27 EDTMonitoring - A fix has been implemented and we are monitoring the results.Apr 12, 17:36 EDTInvestigating - Our monitoring...
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